Customer Service

Shipping & Delivery: We offer free shipping within Canada. All prices and shipping fees are in Canadian dollars. Our warehouse is open Monday to Friday and orders are shipped out on those days (excluding statutory holidays) same day or next day. Orders are shipped via courier or Canada Post. Delivery times vary however many of the major urban cities will receive their orders the next business day from when we ship the order.
Payment Options: For your convenience, we accept Visa, Mastercard and American Express.; Discount codes are for customers to use when the customer has an account with one of the programs: SAIL, Supplemental Health, WCB, SGI. The discount codes will not be accepted without a valid customer account number through the customers program. All discount code sales are on hold until sale approved through the customers program (SAIL, Supplemental Health, WCB, SGI). In the event of a decline of services by customer program, the sale discount code will become invalid for that sale.
Quick Turnaround: Most of the best-selling items are kept in stock in our warehouse and can therefore be shipped out same day or next day. Special order or uncommon items that are not regular stock items will need to be ordered. We then ship those items out as soon as we receive them. We will notify you of any items that are not in stock.
Competative Pricing: carmedsup.com offers discounted and competitive pricing. We are devoted to supplying you with the best ostomy supplies at reasonable prices. We take pride in our services and products and will do our best to answer any questions or concerns you may have.
Returns & Replacements: We hope you are completely satisfied with your purchase. ALL SALES ARE FINAL excluding wrong product sent per Caribou Medical Supplies.
Private & Secure Site: We value your privacy and guard it with the utmost attention. Please be sure that we do not store any credit card information. We do not sell or provide our customer list to anyone. Processes are set in place to maintain the safety of your personal information. We implement a variety of security measures which allow for you to place your order, submit and access private information and pay online with ease and the knowledge that your information is protected. We offer the use of a secure server. This information is only accessible to authorized users with protected access rights and passwords. These authorized users are required to keep the information confidential.
Please be assured that once a transaction is completed, your credit card information will not be stored on our servers.